Courtesy Leadership Team

Leslie Thornton

Carla Battle
Director, Meetings & Events

Stacey Chattman
Director of Operations

Lauren Deaton
Strategic Account Director

Susan Dolibois
Director, Government Programs

Alison Frisch
Director, Bids and Proposals

Donna Johnson
Strategic Account Director

Leslie Thornton, President

26 years of meetings industry experience; joined SmithBucklin in 2003.
Directs a team of 40 staff members including conference and event planners, support technicians and Courtesy Travel Service agents, and is responsible for the day-to-day management of Courtesy, including oversight of financials, operations, strategic management and consulting teams.
Leads Courtesy's new business development and strategic account teams, focusing on providing strategic management and direction for all Courtesy clients, including strengthening relationships with current clients; developing revenue growth opportunities with existing clients; and creating new business opportunities through relationships with current clients.
Since 2004, Leslie has managed Courtesy's contract with the U.S. Department of Homeland Security, including Courtesy's involvement with three national level exercises focused on terrorist and emergency preparedness; and previously managed Courtesy's current U.S. Department of Energy contract, with oversight of 10-14 meetings per year within the Energy Efficient and Renewable Energy division.
Previous experience includes 10 years with an association management company, two years developing a certification program for the transportation industry and three years with a national presidential campaign, national political convention and a presidential inauguration.
Serves on the Travel Portland Customer Advisory Board and is a member of the Greater Washington Board of Trade and the Economic Club of Washington, D.C.
Holds a Bachelor of Arts in Sociology from the University of Colorado Boulder.